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Consumer Trust Stories - Page 10

Global Stories

Consumer Trust stories

APAC shoppers pay more for trusted brands with data privacy
Data Protection

APAC shoppers pay more for trusted brands with data privacy

84% of Asia-Pacific shoppers will pay more for brands they trust with personal data, highlighting growing concern over digital privacy and customer experience.

By Sean Mitchell • 3 min read • Fri, 5th Dec 2025
Every retail company needs to be a technology company
Hybrid Cloud

Every retail company needs to be a technology company

Retailers in Australia and New Zealand must act like technology firms, using real-time data and strong security to thrive during peak shopping seasons.

By Carolyn Duby • 4 min read • Wed, 3rd Dec 2025
Selling to China: Why your biggest challenge isn't logistics, it's data
Supply Chain

Selling to China: Why your biggest challenge isn't logistics, it's data

Success in China's booming $378 billion cross-border eCommerce market hinges on clean, accurate data-not just logistics-for speedy delivery and happy customers.

By Edmund Ng • 5 min read • Fri, 28th Nov 2025
Brands race to embed NFC in packaging as consumers seek trust
Data Analytics

Brands race to embed NFC in packaging as consumers seek trust

Brands rapidly adopt NFC packaging as 49% of consumers are willing to pay more for connected products offering transparency and authenticity.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025

Stories from Other Regions

Consumer Trust stories

Exclusive: KuCoin's James Pinch on regulation pivot
Crypto

Exclusive: KuCoin's James Pinch on regulation pivot

Crypto exchange KuCoin is opening a Sydney HQ, ramping up local hiring and regulation-first products as it chases Australian growth.

By Melania Watson • 5 min read • Thu, 18th Dec 2025
AI identity fraud fears surging among UK homebuyers
Data Protection

AI identity fraud fears surging among UK homebuyers

UK homebuyers fear AI-fuelled ID fraud as two-thirds worry about fake documents yet still share sensitive data via email and messaging apps.

By Shannon Williams • 4 min read • Wed, 17th Dec 2025
Verified email logos win trust in Boxing Day sales
Customer Experience

Verified email logos win trust in Boxing Day sales

Verified brand logos in emails are boosting Australians' trust and clicks in Boxing Day sales, as AI-driven phishing threats intensify.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Online marketplaces now dominate UK high-value shopping
Customer Experience

Online marketplaces now dominate UK high-value shopping

Online marketplaces now dominate UK high-value shopping journeys, as brands risk invisibility without strong, optimised product data.

By Shannon Williams • 5 min read • Wed, 17th Dec 2025
Proving human identity is essential to defending Australia's financial services sector
Digital Transformation

Proving human identity is essential to defending Australia's financial services sector

Australia's banks face rising AI-driven scams, making robust human identity verification and phishing-resistant MFA critical to security.

By Geoff Schomburgk • 5 min read • Mon, 15th Dec 2025
Tesco trials 2D QR barcodes as EU demand for data grows
Customer Experience

Tesco trials 2D QR barcodes as EU demand for data grows

Tesco is piloting next-generation 2D QR codes to boost transparency, cut food waste and meet tougher EU product data rules.

By Kaleah Salmon • 4 min read • Tue, 9th Dec 2025
UK Black Friday spending soars in pet sector as big baskets lead
Customer Experience

UK Black Friday spending soars in pet sector as big baskets lead

UK Black Friday pet sector spending surged with average orders up 56%, as shoppers focused on essentials and bigger baskets to maximise savings.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
UK shoppers want AI for deliveries but demand transparency & choice
Customer Experience

UK shoppers want AI for deliveries but demand transparency & choice

UK shoppers want AI for real-time delivery tracking and returns but demand transparency and human support for trust and control over choices.

By Sean Mitchell • 3 min read • Sat, 6th Dec 2025
UK shoppers want AI for delivery but not to replace people
Customer Experience

UK shoppers want AI for delivery but not to replace people

UK shoppers favour AI for delivery tracking and returns but insist it should support, not replace, human customer service roles in retail.

By Shannon Williams • 3 min read • Thu, 4th Dec 2025
Spending soars as firms & shoppers adapt to festive pressures
eCommerce

Spending soars as firms & shoppers adapt to festive pressures

Firms and consumers boost spending by up to 30% during Black Friday and Christmas, prompting brands to sharpen omnichannel and spend management strategies.

By Shannon Williams • 4 min read • Tue, 25th Nov 2025
UK shoppers trust AI agents as much as luxury websites for advice
Customer Experience

UK shoppers trust AI agents as much as luxury websites for advice

UK shoppers trust AI agents for product advice as much as luxury brand websites, rating them more reliable than stores, social media, or influencers.

By Catherine Knowles • 3 min read • Tue, 25th Nov 2025
Providing a more secure guest Wi-Fi experience is good for business
Firewalls

Providing a more secure guest Wi-Fi experience is good for business

Most consumers distrust open-access guest Wi-Fi, urging businesses to enhance network security and build trust through transparent data privacy practices.

By Ric Chura • 5 min read • Tue, 25th Nov 2025
Wellinghoff joins Payments Association board to drive compliance
Risk & Compliance

Wellinghoff joins Payments Association board to drive compliance

Willem Wellinghoff, Ecommpay's Chief Compliance Officer, has joined The Payments Association Advisory Board to enhance compliance and support industry growth in the UK.

By Sean Mitchell • 3 min read • Mon, 24th Nov 2025
AI and the holiday shopping season: Why trust matters more than ever
Customer Experience

AI and the holiday shopping season: Why trust matters more than ever

This holiday season, 73% of shoppers worldwide use AI for gift ideas and purchases, boosting convenience but challenging trust and fraud detection.

By Shahar Yaari • 4 min read • Sat, 22nd Nov 2025