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Consumer Trust Stories

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Consumer Trust stories

Payments NZ chief calls for stronger interoperability
Fintech

Payments NZ chief calls for stronger interoperability

New Zealand's payments system could face disruption unless banks and providers agree common standards, Steve Wiggins said.

By Mark Tarre • 3 min read • Last month

Global Stories

Consumer Trust stories

Onton launches AI model to judge product trustworthiness
Data governance

Onton launches AI model to judge product trustworthiness

As AI assistants steer more shopping, the startup is betting trust checks on product data will become a new battleground for eCommerce.

By Sofiah Nichole Salivio • 4 min read • Last week
Fintech leaders urge unified payments push as AI grows
Data Analytics

Fintech leaders urge unified payments push as AI grows

Faster instant payments and AI-led commerce are exposing fraud and infrastructure gaps, forcing banks and merchants to bolster resilience.

By Karen Joy Bacudo • 5 min read • Last week
Truecaller joins the GSMA to curb global scam calls
Data Protection

Truecaller joins the GSMA to curb global scam calls

The move gives the caller-ID app a seat in standards talks as operators face mounting pressure to curb cross-border scam calls.

By Sean Mitchell • 3 min read • Last month
AI search shift forces SMBs to rethink online discovery
Digital Transformation

AI search shift forces SMBs to rethink online discovery

Local firms risk losing customers unless their online details, reviews and booking options are clear enough for AI tools to recommend them.

By Sofiah Nichole Salivio • 6 min read • Last month
AI leaders stress governance & trust as adoption grows
Software-as-a-Service

AI leaders stress governance & trust as adoption grows

Governance concerns are rising as companies embed AI deeper into critical workflows, from factory floors to defence operations and customer service.

By Mark Tarre • 7 min read • Last month

Stories from Other Regions

Consumer Trust stories

Kiko nearly matches Charlotte Tilbury with fewer creators
Marketing

Kiko nearly matches Charlotte Tilbury with fewer creators

A selective creator strategy is reshaping beauty marketing, as Kiko almost matched Charlotte Tilbury's impact with just 298 influencers.

By Sofiah Nichole Salivio • 3 min read • Yesterday
EZVIZ names Jamie Durie as Australian brand ambassador
Data Protection

EZVIZ names Jamie Durie as Australian brand ambassador

The smart home maker is betting a household name will lift trust as it expands Australian retail sales amid fierce competition and privacy concerns.

By Joseph Gabriel Lagonsin • 4 min read • 4 days ago
Australia urged to bolster digital finance & fraud defences
Digital Transformation

Australia urged to bolster digital finance & fraud defences

Rising online fraud and a 2027 digital assets regime are pushing banks and fintechs to upgrade infrastructure as adoption accelerates.

By Mark Tarre • 4 min read • 4 days ago
US adults question whether business emails are real
Software-as-a-Service

US adults question whether business emails are real

A growing share of US adults doubt business emails as AI makes polished messages easier to fake, a survey found.

By Mark Tarre • 4 min read • Last week
Nearly half of UK adults question message authenticity
Phishing

Nearly half of UK adults question message authenticity

Trust in digital messages is fraying, with 46% of UK adults doubting whether an email or text was genuine, according to new research.

By Sean Mitchell • 4 min read • Last week
Virgin Media O2 trials tech recycling display in store
Data Protection

Virgin Media O2 trials tech recycling display in store

Shoppers may be more likely to trade in or buy refurbished handsets after Virgin Media O2's in-store display demystifies recycling and reuse.

By Sofiah Nichole Salivio • 4 min read • Last week
Australians still trust physical mail over digital
Customer Experience

Australians still trust physical mail over digital

Digital fatigue and scam fears are helping keep posted letters credible, with 78% wanting important government messages by mail.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI becomes product discovery tool in Southeast Asia
Marketing Technologies

AI becomes product discovery tool in Southeast Asia

A quarter of Southeast Asian shoppers now use generative AI, but friends, family and online reviews still carry more weight at checkout.

By Regine Laguilles • 4 min read • Last month
The supplement stack gets a software update
Data Protection

The supplement stack gets a software update

Consumers are now getting real-time batch checks, wearable-linked dosing and personalised formulas as supplement brands add AI and connected hardware.

By Hab Shifa • 6 min read • Last month
Australian retailers back AI shopping as trust lags
Customer Relationship Management

Australian retailers back AI shopping as trust lags

Australians remain wary of AI at checkout, with 64% uneasy about letting systems buy on their behalf despite rapid retailer investment.

By Karen Joy Bacudo • 4 min read • Last month
Australians join more loyalty schemes but use fewer
Customer Experience

Australians join more loyalty schemes but use fewer

Australian brands face a tougher loyalty market as 93% of consumers hold memberships, yet active use has fallen and relevance is lagging.

By Sean Mitchell • 4 min read • Last month