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Process automation Stories - Page 4

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Process automation stories

Cognizant deepens Anthropic tie-up as Claude rollout grows
Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last week
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last week
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Last week
Mphasis revenue rises as AI-led wins top USD $461m
Digital Transformation

Mphasis revenue rises as AI-led wins top USD $461m

Margins narrowed even as Mphasis booked USD $461 million of new work, with AI-led contracts driving most of the quarter's wins.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gravity launches AI agent for sustainability teams
Software-as-a-Service

Gravity launches AI agent for sustainability teams

Procurement teams face new scrutiny as Gravity argues many 'AI agents' sold to enterprises cannot handle real-world sustainability data.

By Mark Tarre • 4 min read • Last month
Gravity launches AI sustainability agent & buyer guide
Software-as-a-Service

Gravity launches AI sustainability agent & buyer guide

Sustainability teams could cut reporting and data-migration work by more than 70% as Gravity seeks to prove its AI agent can handle real workflows.

By Sean Mitchell • 4 min read • Last month
Basware starts live invoices in France ahead of deadline
Software-as-a-Service

Basware starts live invoices in France ahead of deadline

Payment delays and compliance risks are looming for French firms as live invoice routing begins ahead of the September 1 e-invoicing deadline.

By Sofiah Nichole Salivio • 5 min read • Last month
Australian universities boost AI spend despite gaps
Software-as-a-Service

Australian universities boost AI spend despite gaps

Most institutions still lack the systems and skills to use it effectively, even as AI budgets rise to cut costs and improve student outcomes.

By Mark Tarre • 3 min read • Last month
OpenAI launches Presence for enterprise voice agents
Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Process automation stories

DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last week
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Last month
Community Fibre picks Luminance for contract management
Software-as-a-Service

Community Fibre picks Luminance for contract management

The broadband provider aims to cut manual contract work and improve oversight as its supply chain and network footprint expand.

By Sofiah Nichole Salivio • 4 min read • Last month
AssetControl launches low-cost cloud asset platform
Software-as-a-Service

AssetControl launches low-cost cloud asset platform

Small firms can now track assets and keys from GBP £20 a month, as AssetControl targets spreadsheet-based operations with browser software.

By Karen Joy Bacudo • 4 min read • Last month
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last month
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Last month
AI is coming for the month-end close - what CFOs should automate first
Software-as-a-Service

AI is coming for the month-end close - what CFOs should automate first

Finance teams could cut days from month-end reporting by automating repetitive reconciliations first, while leaving judgment calls to people.

By Annexa • 4 min read • Last month
Certinia buys Moonnox to boost AI services delivery
Software-as-a-Service

Certinia buys Moonnox to boost AI services delivery

Professional services firms could cut manual handovers and lift billable time as Certinia folds Moonnox into its AI platform.

By Karen Joy Bacudo • 4 min read • Last month