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Process automation stories

NTT DATA launches AI insurance platform for carriers
Digital Transformation

NTT DATA launches AI insurance platform for carriers

Insurers could speed up claims and underwriting while keeping audit trails intact, as NTT Data targets regulated workflows with new AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Munich Airport uses Celonis to track baggage delays
Productivity

Munich Airport uses Celonis to track baggage delays

Near real-time alerts could help the German hub spot bottlenecks earlier, reducing knock-on baggage delays for passengers and aircraft turnarounds.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Emburse & Direct Travel link booking with expenses
Software-as-a-Service

Emburse & Direct Travel link booking with expenses

Corporate travellers could face fewer manual steps as booking data and expenses flow between the two platforms in real time.

By Karen Joy Bacudo • 4 min read • Yesterday
SlateWorks wins ABBYY hackathon with mortgage AI tool
Manufacturing

SlateWorks wins ABBYY hackathon with mortgage AI tool

Mortgage lenders could soon automate file checks more quickly as SlateWorks' award-winning AI targets compliance-heavy reviews still done manually.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Emerson launches DeltaV platform for AI data centres
DataCentre infrastructure

Emerson launches DeltaV platform for AI data centres

Rising AI workloads are forcing operators to simplify power and cooling controls as data centres race to come online faster and cut commissioning risk.

By Mark Tarre • 4 min read • 2 days ago
Guidewire launches Qusar with AI agents for insurers
Data Protection

Guidewire launches Qusar with AI agents for insurers

The new release lets insurers automate claims and underwriting tasks inside their existing systems, while keeping data access and compliance controls in house.

By Sean Mitchell • 4 min read • 2 days ago
Volante launches Vol360i AI to automate payments ops
Platform-as-a-Service

Volante launches Vol360i AI to automate payments ops

Banks could cut payment failures and manual repairs as Volante rolls out AI agents aimed at lifting processing rates above 95%.

By Karen Joy Bacudo • 4 min read • 3 days ago
CFOs lack data trust, stalling AI adoption in finance
Customer Relationship Management

CFOs lack data trust, stalling AI adoption in finance

Most finance chiefs still lack a clear AI plan as poor data quality and governance delay automation across North American finance teams.

By Karen Joy Bacudo • 6 min read • 3 days ago
Guidewire launches AI agent framework for insurers
Software-as-a-Service

Guidewire launches AI agent framework for insurers

Insurers could speed up claims and underwriting work as the new framework embeds AI agents into core policy systems while keeping compliance controls.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
Rimini Street launches AI governance service for firms
Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to monitor autonomous AI agents, as enterprises face wider security, compliance and cost risks.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Stories from Other Regions

Process automation stories

Why some tax transformation projects succeed while others struggle
Digital Transformation

Why some tax transformation projects succeed while others struggle

Poor data, fragmented systems and weak processes are leaving some tax teams unable to reap the benefits of cloud roll-outs.

By Russell Gammon • 4 min read • Yesterday
VIVA triples loan originations after LoanPro migration
Software-as-a-Service

VIVA triples loan originations after LoanPro migration

The lender says cleaner data and more automation cut manual work, helping it scale without hiring servicing staff at the same pace.

By Karen Joy Bacudo • 4 min read • Yesterday
Hatz launches Activate for MSPs to scale AI rollout
Software-as-a-Service

Hatz launches Activate for MSPs to scale AI rollout

It gives MSPs a single workflow to onboard small business clients to AI, cutting manual steps and reducing shadow AI risk.

By Mark Tarre • 4 min read • Yesterday
Quadient upgrades Send & Receive mail automation system
Data Protection

Quadient upgrades Send & Receive mail automation system

Capacity limits and manual handling had slowed production at the UK mail provider, which has now added automation to support growth and compliance.

By Sofiah Nichole Salivio • 3 min read • 2 days ago
Alphatax expands transfer pricing software with two buys
Software-as-a-Service

Alphatax expands transfer pricing software with two buys

The deals broaden Alphatax's tax platform as multinationals face tighter scrutiny and higher audit risk over cross-border transfer pricing.

By Sofiah Nichole Salivio • 4 min read • 2 days ago
GFF AI launches in Singapore with enterprise intelligence
Manufacturing

GFF AI launches in Singapore with enterprise intelligence

The launch targets regulated industries seeking tighter control over data, governance and AI spend as firms shift from pilots to core operations.

By Mark Tarre • 4 min read • 2 days ago
We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up
Software-as-a-Service

We moved off ChatGPT, and 5 risks that we didn't account for as a cybersecurity company bubbled up

Switching from ChatGPT to Copilot exposed data-loss, support and trust risks, as prompts and tools built by staff proved hard to move or manage.

By Adri Leite • 6 min read • 2 days ago
Luca IQ receives IRS approval for federal 1040 e-filing
Software-as-a-Service

Luca IQ receives IRS approval for federal 1040 e-filing

Professional tax firms can now file federal 1040 returns through Luca IQ's own engine after it cleared IRS assurance testing.

By Karen Joy Bacudo • 4 min read • 3 days ago