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Knowledge Management Stories - Page 5

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Knowledge Management stories

Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026
AWS chief says enterprise AI is now delivering ROI
Semiconductors

AWS chief says enterprise AI is now delivering ROI

AWS CEO Matt Garman says enterprise AI is moving into production as more organisations report measurable returns on investment.

By Sean Mitchell • 3 min read • Mon, 29th Jun 2026
The new workforce: AI agents to work in concert with humans
Digital Transformation

The new workforce: AI agents to work in concert with humans

AI agents are set to reshape hiring and team structures, pushing firms towards global talent pools and outcome-based work.

By David Shilovsky • 5 min read • Mon, 29th Jun 2026
ScienceLogic upgrades Skylar AI & wins IDC Leader nod
Customer Experience

ScienceLogic upgrades Skylar AI & wins IDC Leader nod

IT teams may gain broader visibility and faster remediation after ScienceLogic expanded Skylar AI and was named an IDC MarketScape Leader for AIOps.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 27th Jun 2026
Deloitte launches AI agent network across Omnia audit
Data Analytics

Deloitte launches AI agent network across Omnia audit

The move aims to speed up repetitive audit tasks for nearly 85,000 professionals while keeping final judgements with human reviewers.

By Karen Joy Bacudo • 4 min read • Sat, 27th Jun 2026
Qodo launches governance tools for AI code reviews
DevOps

Qodo launches governance tools for AI code reviews

AI-generated code is outpacing enterprise review processes, prompting Qodo to add tools that flag cross-repo risks and enforce standards.

By Sean Mitchell • 4 min read • Fri, 26th Jun 2026
LumApps launches AI Employee Hub for everyday work
Software-as-a-Service

LumApps launches AI Employee Hub for everyday work

The platform aims to close the gap between heavy AI spending and everyday use, especially for frontline staff across fragmented workplace systems.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
Adidas rolls out AI legal chatbot for staff guidance
Digital Transformation

Adidas rolls out AI legal chatbot for staff guidance

Legal staff at the sportswear group hope the tool will cut policy overload and surface staff concerns that were previously never raised.

By Sean Mitchell • 5 min read • Thu, 25th Jun 2026
Infosys, ANA & LIONS launch CMO AI Hub for members
Digital Transformation

Infosys, ANA & LIONS launch CMO AI Hub for members

The member-only hub gives 1,200 global marketing leaders a secure way to query shared insights and case studies as AI reshapes their jobs.

By Sofiah Nichole Salivio • 4 min read • Wed, 24th Jun 2026
Anthropic launches Claude Tag for Slack workplace workflows
Software-as-a-Service

Anthropic launches Claude Tag for Slack workplace workflows

Businesses can now assign tasks in Slack threads to a shared Claude instance, with administrator controls designed to limit access and spending.

By Sean Mitchell • 4 min read • Wed, 24th Jun 2026
New Relic launches Autopilot & Ground Truth for AI
Software-as-a-Service

New Relic launches Autopilot & Ground Truth for AI

Businesses running AI agents may now route incident response and observability data through New Relic's new tools, aimed at cutting operational toil.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026
Zoom adds AI tools to Virtual Agent for customer service
Software-as-a-Service

Zoom adds AI tools to Virtual Agent for customer service

Customer service teams can now build and monitor AI agents more easily, with Zoom adding testing, quality controls and outcome-based pricing.

By Sean Mitchell • 4 min read • Tue, 23rd Jun 2026

Stories from Other Regions

Knowledge Management stories

OceanBase launches AI database portfolio with LakeBase
Data governance

OceanBase launches AI database portfolio with LakeBase

The new system aims to cut complexity for enterprises as AI agents need live access to structured, unstructured and vector data.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026
Cvent uses Kira to review 360 contracts in minutes
Software-as-a-Service

Cvent uses Kira to review 360 contracts in minutes

The software helped Cvent's legal team process hundreds of agreements in a compressed M&A timetable, speeding decisions on risks and obligations.

By Sean Mitchell • 4 min read • Fri, 26th Jun 2026
Mindstone launches fair-source Rebel AI system for firms
Software-as-a-Service

Mindstone launches fair-source Rebel AI system for firms

The free release could help firms avoid costly single-vendor AI contracts as Rebel links employees to shared company memory and portable workflows.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026
Why CIOs should be prioritising stability as the foundation for transformation
Digital Transformation

Why CIOs should be prioritising stability as the foundation for transformation

Residents will judge councils on whether bins are collected and benefits processed smoothly during reorganisation, not on digital ambitions.

By Mark Gannon • 7 min read • Wed, 24th Jun 2026
Holding Redlich expands Legora AI across legal teams
Data Protection

Holding Redlich expands Legora AI across legal teams

The rollout could speed up contract review and deal due diligence for the firm's Property and Corporate & Commercial lawyers.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026
Australian firms save 18 hours per AI-powered contract
Software-as-a-Service

Australian firms save 18 hours per AI-powered contract

Many Australian businesses still miss contract insights after signing, even as AI cuts agreement cycle times by 34% and saves 18 hours each.

By Sean Mitchell • 5 min read • Tue, 23rd Jun 2026