Customer Support Stories - Page 41

Kiwi Stories

Customer Support stories

Bluecurrent & Spark achieve 1 million IoT connections in New Zealand

Bluecurrent and Spark notch up one million IoT connections in NZ for smarter metering, bolstering efficiency and innovation.

By Kaleah Salmon • 3 min read • Tue, 5th Dec 2023

Global Stories

Customer Support stories

Unified Communications

8x8's new tool 'Sales Assist' empowers retailers and enhances shopping experience

8x8 unveils 'Sales Assist', a new tool designed to enhance customer satisfaction and streamline the retail experience.

By Catherine Knowles • 3 min read • Fri, 15th Dec 2023

Cloud Security

Sysdig hires Andy Dobrov to champion customer success & support

Sysdig has secured the services of Andy Dobrov as Senior Vice President of Customer Success, Support, and Services.

By Imee Dequito • 2 min read • Wed, 13th Dec 2023

Software-as-a-Service

NetWitness integrates with AWS AppFabric to bolster cloud security

NetWitness partners with Amazon Web Services' AppFabric to enhance cloud security, streamlining threat detection and response tasks.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023

Generative AI

Amelia named as leading AI provider in Everest Group AI Top 50

Amelia, a leading AI software company, has been recognised as a top AI provider in the inaugural Everest Group AI Top 50.

By Sean Mitchell • 2 min read • Mon, 4th Dec 2023

Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Unified Communications

dLocal, eSky strengthen partnership for payment solutions

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

By Shannon Williams • 3 min read • Mon, 27th Nov 2023

Leadership

Kingston Technology maintains SSD market leadership for the 6th year running

Kingston Technology continues as global SSD market leader for six years in a row, holding 28% market share in 2022.

By Catherine Knowles • 3 min read • Fri, 24th Nov 2023

Unified Communications

Will 2024 be the year you supercharge the performance of your customer contact centre?

Robotic process automation is a game changer for organisations that rely on this critical customer touchpoint to drive sales and growth.

By Max Howells • 4 min read • Wed, 15th Nov 2023

Human Capital Management

Oracle NetSuite introduces AI-powered Text Enhance boosting productivity

Oracle NetSuite has unveiled advanced AI-powered features to enhance productivity through contextual and personalised content.

By Sean Mitchell • 2 min read • Mon, 23rd Oct 2023

Data Analytics

Oracle NetSuite unveils AI-driven enhancements at SuiteWorld 2023 event

Oracle NetSuite has showcased AI-driven product upgrades at SuiteWorld 2023, aimed to streamline costs and boost efficiency.

By Sean Mitchell • 3 min read • Mon, 23rd Oct 2023

EduTech

Lightware introduces new USB-C extender Active Optical Cables

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023

Supply Chain

Moonpig & Comms365 partner for logistics facilities communication

Comms365 provides mobile data internet connectivity to eCommerce giant Moonpig's logistics facility, ensuring 24/7 connectivity and supporting business growth.

By Sean Mitchell • 2 min read • Sat, 14th Oct 2023

Data Analytics

SearchInform expands in MENA with unique information security outsourcing service

SearchInform launches unique information security outsourcing service in MENA region, offering comprehensive protection for businesses.

By Imee Dequito • 3 min read • Fri, 13th Oct 2023

Productivity

Bitkub Exchange selects Freshworks to boost customer support

Bitkub, the leading crypto exchange in ASEAN, has partnered with Freshworks to enhance its customer service operations.

By Staff Writer • 3 min read • Fri, 13th Oct 2023

Fintech

Xero integrates GenAI for quicker, precise customer support

Xero has integrated a Generative AI solution in Xero Central to enhance user experience, providing accurate support answers and revolutionising the platform.

By Imee Dequito • 3 min read • Thu, 12th Oct 2023