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Customer Support Stories - Page 38

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NinjaOne offers free tools to MSPs amid market pressures
Advanced Persistent Threat Protection

NinjaOne offers free tools to MSPs amid market pressures

NinjaOne has unveiled free tools for managed service providers, including Warranty Tracking and Documentation, to empower them amid market challenges.

By Kaleah Salmon • 3 min read • Thu, 19th Sep 2024
Why selecting a reliable cloud ERP vendor is as important as its features
Enterprise Resource Planning

Why selecting a reliable cloud ERP vendor is as important as its features

Choosing the right cloud ERP vendor is crucial; their reliability can significantly impact your long-term success, not just the software's features.

By Annexa • 4 min read • Tue, 17th Sep 2024
Salesforce introduces Industries AI to revolutionise sectors
EduTech

Salesforce introduces Industries AI to revolutionise sectors

Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.

By Shannon Williams • 4 min read • Thu, 12th Sep 2024
Oracle Database@Azure launched in Australian market
Health Technologies

Oracle Database@Azure launched in Australian market

Oracle and Microsoft launch Oracle Database@Azure in Australia's Azure East region, meeting rising demand for scalable, secure database solutions alongside strong local adoption.

By Sean Mitchell • 3 min read • Thu, 12th Sep 2024
Loop launches customisable order tracking to boost shopper engagement
Marketing Technologies

Loop launches customisable order tracking to boost shopper engagement

Loop has launched a customisable order tracking solution to enhance shopper engagement, aiming to transform post-purchase experiences for retailers.

By Catherine Knowles • 3 min read • Tue, 10th Sep 2024
Westcon-Comstor expands Broadcom partnership in APAC region
Cloud Access Security Broker

Westcon-Comstor expands Broadcom partnership in APAC region

Westcon-Comstor has been named an inaugural Catalyst Partner under Broadcom's Enterprise Security Group, securing sole APAC distribution rights for Symantec and Carbon Black.

By Catherine Knowles • 3 min read • Mon, 9th Sep 2024
Exclusive: Cohesity's Greg Statton discusses the key to customer success
Malware

Exclusive: Cohesity's Greg Statton discusses the key to customer success

Cohesity has revealed its secret behind customer success: leveraging AI to revolutionise data management and cybersecurity, ensuring cyber resilience.

By Melania Watson • 4 min read • Tue, 20th Aug 2024
TELUS & Local Measure partner to launch AI-powered messaging tool
Hyperscale

TELUS & Local Measure partner to launch AI-powered messaging tool

TELUS International and Local Measure have launched TELUS Expert Messaging, an AI-powered, asynchronous tool that redefines customer service by eliminating wait times.

By Sean Mitchell • 4 min read • Fri, 16th Aug 2024
StorMagic appoints Susan Odle as Chief Growth Officer
Software-as-a-Service

StorMagic appoints Susan Odle as Chief Growth Officer

StorMagic appoints Susan Odle as Chief Growth Officer to spearhead enterprise sales amidst its SvHCI market launch. Odle to develop key strategies.

By Imee Dequito • 2 min read • Thu, 15th Aug 2024
Ricoh earns Cisco gold partner status in Asia-Pacific region
Network Infrastructure

Ricoh earns Cisco gold partner status in Asia-Pacific region

Ricoh has received Cisco's Gold Provider Partner status in the Asia-Pacific, underlining its expertise in managed services and digital transformation solutions.

By Kaleah Salmon • 2 min read • Wed, 7th Aug 2024
Life360 breach exposes 442,000 users: experts warn of API vulnerabilities
Multi-factor authentication

Life360 breach exposes 442,000 users: experts warn of API vulnerabilities

Life360 suffers major data breach exposing personal information of 442,519 users. API flaw also affects Tile, leading to sensitive data theft and extortion attempt.

By Kaleah Salmon • 3 min read • Wed, 7th Aug 2024
Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
Exclusive: Rimini Street's CTO on AI, future of ERP systems
Marketing Technologies

Exclusive: Rimini Street's CTO on AI, future of ERP systems

Rimini Street's CTO Eric Helmer has discussed how AI is reshaping ERP systems, addressing high vendor fees, and enhancing customer support.

By Melania Watson • 6 min read • Fri, 2nd Aug 2024
From cybersecurity, to personalisation and AI: How are retailers investing in new FY?
Data Protection

From cybersecurity, to personalisation and AI: How are retailers investing in new FY?

Retailers are gearing up for the new financial year with increased investments in cyber security, personalisation, and artificial intelligence to boost growth.

By Vasko Ckorovski • 5 min read • Wed, 31st Jul 2024
ServiceNow & Boomi partner to enhance customer experiences
Unified Communications

ServiceNow & Boomi partner to enhance customer experiences

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

By Catherine Knowles • 3 min read • Mon, 29th Jul 2024
Most Oracle Java users migrate to alternatives, says survey
Software Development

Most Oracle Java users migrate to alternatives, says survey

A recent survey by Azul reveals that 86% of Oracle Java users are migrating to alternatives due to cost concerns and a shift towards open-source solutions.

By Imee Dequito • 3 min read • Fri, 26th Jul 2024

Stories from Other Regions

Customer Support stories

LearnUpon launches LearnUpon Anywhere to boost customer education
EduTech

LearnUpon launches LearnUpon Anywhere to boost customer education

LearnUpon launches LearnUpon Anywhere, allowing organisations to integrate training modules directly into their digital platforms for seamless customer education.

By Catherine Knowles • 3 min read • Fri, 23rd Aug 2024