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Customer Support Stories - Page 35

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Customer Support stories

Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management
Digital Transformation

Exclusive: Pulseway discusses drive for simplicity and efficiency in IT management

Pulseway is on a mission to simplify IT management, enhancing efficiency and user experience through innovative solutions and customer-centric development.

By Melania Watson • 4 min read • Tue, 25th Mar 2025
Transforming retail; What to consider before deploying AI agents
Customer Experience

Transforming retail; What to consider before deploying AI agents

The rise of Agentic AI is revolutionising retail, promising faster, complex task management, but firms must thoughtfully prepare before deployment.

By Nicola Kinsella • 5 min read • Mon, 24th Mar 2025
Exclusive: How ISMS.online is helping businesses tackle compliance challenges
Supply Chain

Exclusive: How ISMS.online is helping businesses tackle compliance challenges

ISMS.online is transforming compliance for businesses, making complex standards accessible and manageable with innovative tools and expert guidance.

By Melania Watson • 5 min read • Sat, 22nd Mar 2025
Smartvisit app to redefine visitor engagement in tourism
Digital Transformation

Smartvisit app to redefine visitor engagement in tourism

Smartvisit is set to launch its innovative app designed to transform tourism engagement, enhancing visitor experiences and boosting revenues for operators.

By Catherine Knowles • 2 min read • Thu, 20th Mar 2025
BitTitan expands global operations & MigrationWiz tools
Digital Transformation

BitTitan expands global operations & MigrationWiz tools

BitTitan is ramping up global operations, enhancing its MigrationWiz capabilities and expanding its sales team to better support cloud migrations.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025
ANZ executives focus on agentic AI to boost productivity
Customer Experience

ANZ executives focus on agentic AI to boost productivity

A recent Salesforce study reveals that 69% of C-suite executives in Australia and New Zealand prioritise agentic AI, with 38% already implementing the technology.

By Sean Mitchell • 3 min read • Thu, 27th Feb 2025
BlackLine boosts operations with Bangalore office expansion
Digital Transformation

BlackLine boosts operations with Bangalore office expansion

BlackLine has expanded its office in Bangalore, adding 50,000 square feet to improve customer support and drive product innovation in India.

By Melania Watson • 2 min read • Wed, 26th Feb 2025
Kore.ai launches AI platform for enterprise workflow automation
Artificial Intelligence

Kore.ai launches AI platform for enterprise workflow automation

Kore.ai has unveiled AI for Process, a no-code platform designed to revolutionise enterprise workflow automation and optimise decision-making.

By Sean Mitchell • 3 min read • Mon, 24th Feb 2025
Exclusive: How Constant Contact is empowering small businesses
Customer Experience

Exclusive: How Constant Contact is empowering small businesses

Constant Contact continues to empower small businesses with tailored marketing solutions, leveraging AI to enhance efforts for over 500,000 customers globally.

By Melania Watson • 4 min read • Thu, 20th Feb 2025
Snowflake unveils Cortex Agents for data integration ease
Marketing Technologies

Snowflake unveils Cortex Agents for data integration ease

Snowflake has launched Cortex Agents, a service designed to streamline the integration of structured and unstructured data for enterprises, enhancing productivity.

By Melania Watson • 3 min read • Thu, 13th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Zoho unveils advanced AI agents to boost productivity
Customer Experience

Zoho unveils advanced AI agents to boost productivity

Zoho has unveiled its AI advancements with Zia Agents, Agent Studio, and Agent Marketplace, aiming to improve the availability and creation of digital agents for businesses.

By Sean Mitchell • 3 min read • Wed, 5th Feb 2025
iplicit secures GBP £25 million for UK market expansion
Software-as-a-Service

iplicit secures GBP £25 million for UK market expansion

iplicit, a cloud accounting platform for the UK mid-market, has secured GBP £25 million in funding from One Peak to fuel its growth and product development.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025

Stories from Other Regions

Customer Support stories

Forterro partners with AWS to enhance cloud ERP solutions
Platform-as-a-Service

Forterro partners with AWS to enhance cloud ERP solutions

European software provider Forterro has partnered with Amazon Web Services to enhance its cloud ERP solutions, responding to growing demand among midmarket clients.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
ANNA Money launches AI tax tool for sole traders and limited companies
Payment Technologies

ANNA Money launches AI tax tool for sole traders and limited companies

ANNA Money has launched its new AI-powered tax solution +Taxes, targeting sole traders and limited companies, attracting hundreds of sign-ups in just two weeks.

By Catherine Knowles • 3 min read • Fri, 21st Mar 2025
AI boosts work-life balance for US business leaders
Artificial Intelligence

AI boosts work-life balance for US business leaders

A recent report reveals that 61% of US business leaders believe AI is enhancing their work-life balance, with ChatGPT as the preferred tool.

By Shannon Williams • 3 min read • Fri, 21st Feb 2025
How to reduce order cancellation rates
Customer Experience

How to reduce order cancellation rates

Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.

By Jamie Cairns • 3 min read • Thu, 20th Feb 2025
Tom Suter joins PAYSTRAX as UK regional sales director
Fintech

Tom Suter joins PAYSTRAX as UK regional sales director

PAYSTRAX has appointed Tom Suter as Regional Sales Director for the UK, aiming to boost its expansion across the UK and European markets.

By Kaleah Salmon • 2 min read • Mon, 10th Feb 2025