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Quality assurance stories

Assurity Consulting puts quality at core of AI push
Data Protection

Assurity Consulting puts quality at core of AI push

Reliable AI adoption is becoming a competitive issue, with the consultancy warning firms that quality checks must be built in from the start.

By Joseph Gabriel Lagonsin • 4 min read • This month

Global Stories

Quality assurance stories

RingCentral adds oversight tools for AI & human agents
Customer Experience

RingCentral adds oversight tools for AI & human agents

Contact centre managers can now track AI and human interactions in one system, helping them spot failures sooner and plan staffing more accurately.

By Regine Laguilles • 5 min read • 2 days ago
Managers say staff assigned work beyond their skills
Artificial Intelligence

Managers say staff assigned work beyond their skills

Many firms are letting skill gaps hit delivery, with managers saying work is often handed to staff who cannot do it and AI adding oversight burdens.

By Joseph Gabriel Lagonsin • 4 min read • Last month
SmartBear adds sources & workflows to BearQ quality system
Software Development

SmartBear adds sources & workflows to BearQ quality system

The update lets software teams link requirements, bugs and tests in one place, helping them spot coverage gaps and control more QA tasks.

By Joseph Gabriel Lagonsin • 3 min read • Last month
BrowserStack launches load testing with browser traffic
Application Performance Monitoring

BrowserStack launches load testing with browser traffic

It aims to catch browser-side failures during traffic spikes, with up to 1 million API virtual users and 1,000 browser users in one test.

By Sean Mitchell • 2 min read • Last month
Functionize launches MCP server for AI coding agents
DevOps

Functionize launches MCP server for AI coding agents

Developers can now check AI-generated code against live applications without leaving their chat tools, as Functionize ties testing into Claude Code and Copilot.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Testlio launches AI copilot for software testing teams
Application Programming Interface

Testlio launches AI copilot for software testing teams

The new tool aims to cut manual coordination in quality assurance, while keeping human approval in place for every AI-generated change.

By Mara Sugue • 4 min read • Last month
AI could help cleaners spot at-risk contracts early
Data Analytics

AI could help cleaners spot at-risk contracts early

Early warnings from routine site data could help cleaning firms intervene before service lapses turn into lost contracts.

By Sofiah Nichole Salivio • 4 min read • Last month
Phaidra partners Aligned on AI data centre operations
Data centers

Phaidra partners Aligned on AI data centre operations

The deployment aims to help operators spot faults earlier and manage denser AI workloads with a single view of infrastructure data.

By Sofiah Nichole Salivio • 3 min read • Last month
Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Onside acquires Assura to expand agriculture software
Software-as-a-Service

Onside acquires Assura to expand agriculture software

The combined platform will serve 60,000 users across six countries as agricultural firms seek one system for compliance and risk.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Quality assurance stories

Polyaire deploys NeonNow to lift contact centre insight
Digital Transformation

Polyaire deploys NeonNow to lift contact centre insight

Polyaire has linked its call data with customer records to give its team a single view of why people call.

By Mara Sugue • 1 min read • Last month
Applause survey finds AI use rises but defects grow
Artificial Intelligence

Applause survey finds AI use rises but defects grow

Wider adoption is not easing quality worries, with 29% of teams reporting more or worse defects even as 92% now use AI in testing.

By Sofiah Nichole Salivio • 4 min read • Last month
Cambrionix taps Intralink for India expansion push
Data Protection

Cambrionix taps Intralink for India expansion push

The expansion gives the Cambridge company a local team in a market seen as vital for software testing and used-device processing.

By Sofiah Nichole Salivio • 3 min read • Last month
First Orion cuts mobile release cycles by up to 40%
Artificial Intelligence

First Orion cuts mobile release cycles by up to 40%

The shift freed 35% of engineering and quality assurance capacity while improving telecom release cycles and cutting device-spend by more than 10%.

By Joseph Gabriel Lagonsin • 4 min read • Last month
US firms struggle to keep up with software testing
Software-as-a-Service

US firms struggle to keep up with software testing

Rising cloud update cycles are leaving many enterprise IT teams unable to verify critical software changes before they hit operations.

By Mara Sugue • 4 min read • Last month
UK workers lose time editing AI business documents
Digital Transformation

UK workers lose time editing AI business documents

The survey found 96% of UK knowledge workers still edit AI drafts, with many saying the review stage wipes out any time saved.

By Sofiah Nichole Salivio • 4 min read • Last month