Process automation stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
The new software is aimed at cutting manual follow-up in order, warehouse and transport operations as supply chain teams seek faster decisions.
The deal gives Saicon more specialist talent as enterprises race to link AI projects with cloud, data and physical operations.
Businesses are now weighing whether AI can cut workloads and risks in core operations, rather than just speed up pilots and paperwork.
Only 26% of organisations call their AI operations advanced, as integration headaches and data silos keep many projects stuck in pilots.
Autonomous AI agents helped the London spend management firm reach USD $100 million in ARR while trimming sales staff and lifting efficiency.
Banks and fintechs could cut manual chargeback work by more than 80% as the new API tie-up links card issuing with dispute automation.
Compliance teams could spend less time on manual reporting as NAVEX adds an AI agent designed to surface risk signals inside workflows.
Fleet operators could cut downtime and admin as a new AI system unifies vehicle data, schedules repairs and flags faults earlier.
The framework aims to help IT leaders control security, governance and costs as agent-based systems move from pilot projects into production.
Australian SMEs are missing working capital gains as manual invoicing and EFTs leave payments slower and less secure.
Councils and planners will get a single system for consultation data as the deal links engagement software with analytics amid rising scrutiny.
The software group is sharpening its global growth push as Tarun Nandwani takes the top job and Pramod Kumar gets a new role.
Procurement teams risk 17-month delays and failed builds if they try to create sourcing AI in-house, the white paper warns.
Compliance teams can now query live case data in seconds as SpeakUp's new tool aims to cut manual reporting and investigation work.
Customers could soon get thousands more workplace apps as Nextcloud seeks to lift its store from 600 to 6,000 within a year.
Universities may cut weeks of manual coding as a new system sorts thousands of free-text NSS comments into themes, sentiment and recommendations.
Automating manual test-data work could cut delays and staff effort in SAP migration programmes as SNP and Palantir roll out new AI tools.
Expansion across Ireland is being targeted as Steve Boyes takes charge of Envisage's leadership, sales growth and customer service.
Residents in Subiaco can now lodge requests, pay bills and track applications in one portal after a three-year council system overhaul.