Process automation Stories - Page 12

Global Stories

Process automation stories

NTT DATA launches AI agent for consumer goods planning

Product teams may get concepts to review in minutes rather than months as the new service aims to speed early decisions on brand fit and compliance.

By Sofiah Nichole Salivio • 4 min read • Tue, 23rd Jun 2026

Software-as-a-Service

Pebl expands Alfie to handle HR tasks inside platform

HR teams can now automate approvals and reporting in Pebl's platform, cutting tickets as the company expands Alfie beyond employee Q&A.

By Mark Tarre • 3 min read • Sat, 20th Jun 2026

Fintech

CBI launches Request to Pay for corporate users

Businesses can now send structured payment requests through banks in Italy and across Europe, cutting manual steps and speeding settlement.

By Sean Mitchell • 4 min read • Sat, 20th Jun 2026

Software-as-a-Service

Clasen Quality Chocolate backs Beacon for cocoa shipments

Shared live tracking should cut delays and spreadsheet errors for Clasen Quality Chocolate's cocoa imports across long-haul shipping routes.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026

Customer Relationship Management

Earnix launches AI orchestration system for insurers

Insurers testing AI in narrow pilots may now need traceable, governed tools as Earnix pushes its new orchestration layer into daily workflows.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026

Digital Transformation

Zato hails AI agents for accountants amid staff squeeze

Firms facing a deepening hiring crunch may use specialist AI agents to handle routine accounting tasks as regulatory workloads rise.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026

Digital Transformation

When Agents act on bad data, the damage is automatic

Bad contact records can send autonomous AI workflows off course, with errors compounding across thousands of customer actions at once.

By Bobby Joseph • 6 min read • Fri, 19th Jun 2026

Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

Thomson Reuters launches AI tax tool for EU VAT reform

Businesses face a patchwork of EU digital VAT rules, with Thomson Reuters saying most tax teams are not yet ready for the overhaul.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026

Stories from Other Regions

Process automation stories

Customer Relationship Management

Cake & Arrow says insurance AI needs better workflow fit

Insurers risk wasted AI spending unless new tools fit agents' daily workflows, as Cake & Arrow's research found uneven uptake and patchy support.

By Karen Joy Bacudo • 5 min read • Tue, 23rd Jun 2026

Software-as-a-Service

G2 launches buyer intent tools across six platforms

Go-to-market teams can now surface buyer signals inside chatbots, CRMs and analytics software, making outreach more targeted and timely.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 20th Jun 2026

Digital Transformation

Workspot launches Guide for AI workflow automation

Businesses could cut manual data entry and compliance work as Workspot's GUIDE uses AI agents inside virtual desktops to automate desktop and web tasks.

By Sofiah Nichole Salivio • 3 min read • Sat, 20th Jun 2026

Software-as-a-Service

Zapier survey says 92% of the sales leads are dropped

Missed revenue is mounting as 92% of sales managers say qualified leads are dropped each month, despite widespread AI adoption.

By Sofiah Nichole Salivio • 4 min read • Sat, 20th Jun 2026

Digital Transformation

Deloitte opens the London AI Studio with Google Cloud

UK clients could see agentic AI projects prototyped in four weeks as Deloitte expands its Google Cloud alliance and trains 1,000 staff.

By Sofiah Nichole Salivio • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

UK tech leaders say AI should augment workers, not replace

Executives say the real productivity gain lies in cutting routine tasks, as firms use AI to free staff for higher-value work and judgement.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026

Data Protection

UK finance roles demand AI experience as skills lag

Only about one in 10 senior finance candidates can prove practical AI use, leaving UK employers short of leaders able to meet new hiring demands.

By Karen Joy Bacudo • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

WealthAi launches client file for wealth managers platform

Advisers could cut post-meeting admin from hours to minutes as a new AI workspace updates records across meetings, documents and portfolio feeds.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 19th Jun 2026

Software-as-a-Service

iQanAI launches conversational AI sales app across SEA

Businesses across Singapore, Malaysia and Indonesia can now automate multilingual chat sales around the clock, reducing missed leads and follow-up delays.

By Mark Tarre • 3 min read • Fri, 19th Jun 2026