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Opinion Stories - Page 112

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Adoption of AI in Manufacturing: A look into trends, strategies and challenges
Customer Relationship Management

Adoption of AI in Manufacturing: A look into trends, strategies and challenges

AI adoption is transforming manufacturing with 80% of firms investing in automation to boost efficiency, meet demand, and enhance supply chain resilience.

By Kevin Dherman • 5 min read • Tue, 13th May 2025
Why is ransomware still a thing in 2025?
Malware

Why is ransomware still a thing in 2025?

Ransomware persists in 2025 as attackers exploit easy targets, with cybercrime losses hitting USD $16.6 billion despite soaring cybersecurity investments.

By Christiaan Beek • 7 min read • Tue, 13th May 2025
How can technology help us overcome friction to build a better travel experience?
Biometrics

How can technology help us overcome friction to build a better travel experience?

Technology like biometrics and AI is transforming travel, reducing queues and delays to create smoother, ticket-free, personalised journeys for passengers worldwide.

By Jim Barlow • 4 min read • Tue, 13th May 2025
Game review: MotoGP 25 (Xbox Series X)
Gaming

Game review: MotoGP 25 (Xbox Series X)

MotoGP 25 on Xbox Series X speeds up the series with stunning Unreal Engine 5 graphics and new Arcade mode, balancing fun for rookies and experts alike.

By Damian Seeto • 5 min read • Mon, 12th May 2025
The new standard for corporate travel is real-time, policy-smart, and employee-centric
SAP

The new standard for corporate travel is real-time, policy-smart, and employee-centric

Corporate travel is evolving into a real-time, policy-smart, and employee-centric function, boosting business agility and cost control across organisations.

By Jonathan Beeby • 4 min read • Mon, 12th May 2025
Pure Storage & Nutanix join forces for ANZ cloud solution
Storage

Pure Storage & Nutanix join forces for ANZ cloud solution

Pure Storage and Nutanix team up to offer a cutting-edge solution combining cloud infrastructure and FlashArray storage for ANZ enterprises' virtualisation needs.

By Mark Jobbins • 4 min read • Mon, 12th May 2025
Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail
Digital Transformation

Striking the AI balance: How to maximise the opportunity while minimising the risk in global retail

OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.

By Cas Paton • 5 min read • Fri, 9th May 2025
Agentic AI: Redefining how we work with technology
Supply Chain

Agentic AI: Redefining how we work with technology

Agentic AI is transforming Australian businesses, enabling smarter, faster decisions and reshaping innovation, productivity and growth strategies.

By George Harb • 4 min read • Fri, 9th May 2025
The transformation of American railroads: From industrial revolution to sustainable strength
Supply Chain

The transformation of American railroads: From industrial revolution to sustainable strength

America's railroads, vital since 1830, now embrace sustainability with innovative composite ties, reducing deforestation while ensuring safer, longer-lasting infrastructure.

By Tim Noonan • 4 min read • Fri, 9th May 2025
Qual at Scale: Unlocking the “Why” at a Whole New Level
Customer Experience

Qual at Scale: Unlocking the “Why” at a Whole New Level

Mercury Analytics launches Qual at Scale, an AI-driven tool offering in-depth qualitative research at survey scale for rapid, detailed consumer insights.

By Ron Howard • 3 min read • Thu, 8th May 2025
AI & unified platforms shape the future of self-service
Customer Experience

AI & unified platforms shape the future of self-service

B2C firms are embracing AI-powered self-service platforms to cut costs and boost customer flexibility, enhancing subscription account management.

By Mike Jennett • 4 min read • Thu, 8th May 2025
How outsourcing and automation plug the cybersecurity skills gap
Advanced Persistent Threat Protection

How outsourcing and automation plug the cybersecurity skills gap

Australian and New Zealand firms tackle cybersecurity talent shortages by outsourcing and automating, bridging gaps while enhancing defences against evolving threats.

By Jason Whyte • 3 min read • Thu, 8th May 2025
The new standard for corporate travel is real-time, policy-smart, and employee-centric
Expense Management

The new standard for corporate travel is real-time, policy-smart, and employee-centric

Corporate travel evolves with real-time, policy-smart systems creating agile, cost-effective journeys that empower employees and streamline spending.

By Jonathan Beeby • 4 min read • Thu, 8th May 2025
Unlocking Retail Growth: The WhatsApp Customer Service Revolution
Encryption

Unlocking Retail Growth: The WhatsApp Customer Service Revolution

eCommerce retailers are boosting loyalty and revenue by using WhatsApp's 3 billion-user reach for faster, efficient, and personalised customer service.

By Dvir Hoffman • 4 min read • Thu, 8th May 2025

Stories from Other Regions

Opinion stories

How 'Cloud Adjudication' benefits retailers in Southeast Asia
Customer Experience

How 'Cloud Adjudication' benefits retailers in Southeast Asia

Cloud-based adjudication boosts Southeast Asian retailers with fast, personalised offers, enhancing loyalty programmes and customer satisfaction across channels.

By Aaron Crowe • 4 min read • Thu, 8th May 2025
UK BPOs and contact centres look offshore as payroll costs rise
Unified Communications

UK BPOs and contact centres look offshore as payroll costs rise

Rising UK payroll costs due to higher National Living Wage and NIC are driving BPOs and contact centres to seek cheaper offshore alternatives like South Africa.

By Ruben Moggee • 4 min read • Thu, 8th May 2025
Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare
Robotic Process Automation

Digitising workflows: The role of AI and Automation and how they are transforming efficiency in healthcare

AI and automation are transforming UK healthcare by digitising workflows, enhancing efficiency, reducing errors, and cutting NHS patient waiting lists.

By Mark Hitchman • 6 min read • Thu, 8th May 2025