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AI reshapes leadership & customer service, say execs
Digital Transformation

AI reshapes leadership & customer service, say execs

Many organisations are still testing AI in pilots, as executives say trust, governance and measurable results now matter more than hype.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian workers embrace AI, but hide it at work
Generative AI

Australian workers embrace AI, but hide it at work

Most Australian employees using AI say it lifts productivity, but many still hide that use from bosses as workplace rules lag behind adoption.

By Joseph Gabriel Lagonsin • 5 min read • Last month
AI saves workers 11 hours, but botsitting eats gains
Software-as-a-Service

AI saves workers 11 hours, but botsitting eats gains

Despite productivity gains, workers are losing much of AI's time savings to checking, fixing errors and juggling multiple tools.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 17th Jun 2026
How the 'human hour' mentality influences the future of tech
Digital Transformation

How the 'human hour' mentality influences the future of tech

AI pilots are faltering where firms still judge success by hours saved, leaving customer value and workforce design unresolved.

By Jake MacAndrew • 5 min read • Wed, 17th Jun 2026
Leaders use AI mainly for routine tasks, survey finds
Data Analytics

Leaders use AI mainly for routine tasks, survey finds

Most executives still rely on artificial intelligence to draft emails and summarise documents, despite rising confidence and training uptake.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026
Protectors Edge book applies security lessons to leadership
Physical Security

Protectors Edge book applies security lessons to leadership

Boards facing tighter scrutiny may find the book's security-led framework useful as risk, reputation and duty of care collide.

By Sofiah Nichole Salivio • 4 min read • Fri, 17th Apr 2026
Deel urges Australian bosses to rethink remote work
Human Capital Management

Deel urges Australian bosses to rethink remote work

With fuel and commuting costs climbing, the remote-work debate is returning as employers weigh productivity, culture and staff retention.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 9th Apr 2026
Expected AI gains prompt hiring freezes before returns are proven
Data Analytics

Expected AI gains prompt hiring freezes before returns are proven

Firms are freezing hiring on the promise of AI gains, despite scant proof of returns and patchy training in how to use the technology.

By Karen Joy Bacudo • 4 min read • Sat, 21st Mar 2026

Stories from Other Regions

Management stories

AI confidence gap opens between senior & junior staff
Software-as-a-Service

AI confidence gap opens between senior & junior staff

Many workers are being left to learn AI on their own, with junior staff far less confident than senior leaders, a survey shows.

By Sofiah Nichole Salivio • 4 min read • Last month
Canadian workers feel guilty about using AI at work
Data Protection

Canadian workers feel guilty about using AI at work

More than half of Gen Z staff feel guilty using AI at work, as a new survey found many Canadians hide its use from employers.

By Sofiah Nichole Salivio • 4 min read • Last month
AI workflow gaps lead firms to scale back projects
Digital Transformation

AI workflow gaps lead firms to scale back projects

Quality failures are prompting some firms to pull back from AI projects, as a UK survey found 18% have already abandoned or scaled them back.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
Irish leaders prize empathy over AI skills in management
Digital Transformation

Irish leaders prize empathy over AI skills in management

Concern is rising in Ireland as leaders say empathetic coaching matters more than AI know-how for future managers during adoption.

By Sofiah Nichole Salivio • 4 min read • Tue, 19th May 2026
Canadian employers face fiercer battle for tech talent
EduTech

Canadian employers face fiercer battle for tech talent

Hybrid working is emerging as a key draw for Canadian tech staff, with most business leaders saying flexibility now rivals pay in recruitment.

By Shannon Williams • 4 min read • Fri, 24th Apr 2026
UK workers spend more time on admin than European peers
Digital Transformation

UK workers spend more time on admin than European peers

UK office staff lose nearly two working days a week to admin, leaving many disengaged and prompting some to consider quitting.

By Kaleah Salmon • 4 min read • Fri, 17th Apr 2026
Hogan warns AI use could create 'zombie' workers
Digital Transformation

Hogan warns AI use could create 'zombie' workers

Heavy use of AI at work could erode staff judgement and critical thinking, Hogan Assessments says, as employers adopt the tools more widely.

By Sofiah Nichole Salivio • 4 min read • Thu, 16th Apr 2026
Employees outspot managers in CommBank scam research
Phishing

Employees outspot managers in CommBank scam research

Email fraud is still slipping through Australian firms as front-line staff prove better than managers at spotting scams, a CommBank survey found.

By Sean Mitchell • 4 min read • Thu, 9th Apr 2026
UK workers lose meeting time to hybrid tech glitches
Unified Communications

UK workers lose meeting time to hybrid tech glitches

Most UK staff are losing 6.5 minutes a meeting to hybrid tech faults, as employers spend more on AI and office kit.

By Sofiah Nichole Salivio • 4 min read • Tue, 31st Mar 2026