Incident management Stories

Kiwi Stories

Incident management stories

Cello buys GKC Consulting to boost digital resilience

Customers will get fewer handovers during outages as Cello folds GKC Consulting's observability expertise into its network operations business.

By Sean Mitchell • 4 min read • 2 days ago

Global Stories

Incident management stories

Digital Transformation

Group-IB puts Threat Intelligence on AWS Marketplace

Security teams can now buy the product through AWS billing, potentially speeding procurement and counting it towards committed cloud spend.

By Mark Tarre • 4 min read • Yesterday

DevOps

Google launches AI agents for database setup & ops

Database teams could cut setup and fault-finding time as Google folds natural-language guidance into Cloud SQL, Spanner and AlloyDB tools.

By Sean Mitchell • 4 min read • Yesterday

Data Protection

Fintech growth exposes security & finance weaknesses

Rising use of digital payments is forcing fintechs to tighten controls as executives warn that weak access, AI and fraud defences are exposing customers.

By Karen Joy Bacudo • 6 min read • 2 days ago

Unified Communications

8x8 expands AI tools across business beyond contact centre

The move aims to help firms scale AI beyond siloed contact centres, as most organisations still struggle to deploy it across the enterprise.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Digital Transformation

Rimini Street launches AI governance service for firms

The service targets firms struggling to control AI agents as they move from pilots into production and face growing security and compliance risks.

By Joseph Gabriel Lagonsin • 4 min read • Last week

DevOps

Grafana Labs launches six AI tools for telemetry & agents

Grafana Labs has launched six AI observability tools during its AI Week, including new capabilities for monitoring and investigating AI agents.

By Jake MacAndrew • 4 min read • Last week

Software-as-a-Service

Primion partners Iveda to expand AI video analytics

European security customers will be able to add AI video analysis to existing cameras, cutting disruption and helping link access logs with footage.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Robotics

Five control rooms, one tuesday afternoon

Alarm floods across data centres, pipelines and power grids can now be reduced to one incident, if operators can route and document fast enough.

By Kamalensh Srikanth • 9 min read • Last week

DevOps

Website outages recover in two minutes through summer

Businesses saw no summer slowdown in website fixes, with half of outages still cleared in under two minutes despite holiday absences.

By Sean Mitchell • 4 min read • Last month

Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month

Disaster Recovery

11:11 Systems launches managed SASE with Cato Networks

Businesses with distributed workforces can now get round-the-clock SASE management as 11:11 adds Cato Networks' cloud platform to its services.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

EcoOnline software aids World Cup final safety planning

The software is now helping emergency services, hospitals and authorities share real-time data as New York and New Jersey brace for the World Cup final.

By Sofiah Nichole Salivio • 4 min read • Last month