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Empathy Stories - Page 3

Kiwi Stories

Empathy stories

Marie Helm: Leading Dynamic Supplies with purpose and passion
Partner Programmes

Marie Helm: Leading Dynamic Supplies with purpose and passion

The General Manager at Dynamic Supplies NZ is transforming corporate culture, prioritising personal growth and a drive for team success over traditional measures.

By Sean Mitchell • 3 min read • Wed, 3rd Apr 2024

Global Stories

Empathy stories

Contact centres face challenges with AI in customer care
Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
AI revolution in workplace enhances human skill value
Unified Communications

AI revolution in workplace enhances human skill value

A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.

By Shannon Williams • 3 min read • Thu, 16th Jan 2025
AI revolutionising the demand for human skills at work
Unified Communications

AI revolutionising the demand for human skills at work

New research by Workday reveals that artificial intelligence could boost demand for human skills such as empathy and ethical decision-making, challenging fears of job loss.

By Melania Watson • 3 min read • Wed, 15th Jan 2025
Zendesk report reveals CX benefits of adopting AI in APAC
Digital Transformation

Zendesk report reveals CX benefits of adopting AI in APAC

A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.

By Shannon Williams • 4 min read • Fri, 22nd Nov 2024
In-person leadership programmes vital in AI-driven tech era
eLearning

In-person leadership programmes vital in AI-driven tech era

As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Live Group unveils Envoku for personalised engagement
Marketing Technologies

Live Group unveils Envoku for personalised engagement

Live Group has unveiled Envoku, an AI-driven platform aimed at revolutionising audience engagement and personalisation for businesses and event organisers.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Contact centres in 2025: Balancing AI with human empathy
Unified Communications

Contact centres in 2025: Balancing AI with human empathy

The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.

By Catherine Knowles • 4 min read • Thu, 14th Nov 2024
Upskilling for a GenAI-driven future
Unified Communications

Upskilling for a GenAI-driven future

As generative AI transforms industries, the focus shifts from fear of job loss to the need for workforce upskilling. Organisations must prepare staff to harness GenAI's potential.

By Luke Power • 4 min read • Wed, 18th Sep 2024
Medallia named leader in Forrester Wave: text mining platforms
EduTech

Medallia named leader in Forrester Wave: text mining platforms

Medallia emerges as a leader in The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 report, excelling in Vision, Innovation, and Adoption.

By Catherine Knowles • 3 min read • Tue, 4th Jun 2024
Thomson Reuters reveals fresh AI insights in new professionals report
Fintech

Thomson Reuters reveals fresh AI insights in new professionals report

Thomson Reuters' debut Asia and Emerging Markets 'Future of Professionals Report' reveals AI's potential, with 89% of professionals forecasting AI-stimulated creation of novel careers.

By Sean Mitchell • 3 min read • Wed, 17th Apr 2024
Report reveals global skills crisis & learning trends
Partner Programmes

Report reveals global skills crisis & learning trends

Skillsoft's latest report exposes a global skills crisis and emerging learning trends, prompting businesses to reimagine strategies for upskilling.

By Shannon Williams • 3 min read • Tue, 12th Mar 2024

Stories from Other Regions

Empathy stories

How empathy and transparency save brands in a crisis
Customer service

How empathy and transparency save brands in a crisis

In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.

By Mark Devlin • 4 min read • Fri, 21st Feb 2025
AI personalisation key for UK firms, says Zendesk report
Digital Transformation

AI personalisation key for UK firms, says Zendesk report

A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.

By Sean Mitchell • 3 min read • Thu, 21st Nov 2024
AI use rises among Australian workers, enhances work-life balance
Artificial Intelligence

AI use rises among Australian workers, enhances work-life balance

A new report reveals that AI usage among Australian workers surged to 69% in 2024, enhancing work-life balance for 59%, yet training gaps persist.

By Catherine Knowles • 3 min read • Thu, 3rd Oct 2024
Humanising tech: A vision for the future of marketing
Data Analytics

Humanising tech: A vision for the future of marketing

As AI transforms marketing, blending technology with human connection is vital. Storytelling, empathy, and authenticity are the keys to success.

By Louise Mahrra • 6 min read • Fri, 20th Sep 2024
Tackling the gender gap in cybersecurity: Advancing women's participation and leadership
Unified Communications

Tackling the gender gap in cybersecurity: Advancing women's participation and leadership

On International Women in Cyber Day, initiatives aim to address the gender gap in cybersecurity, advocating for more women in leadership roles to drive diversity and innovation.

By Kavitha Mariappan • 4 min read • Fri, 30th Aug 2024