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Customer Support stories

Google named Gartner conversational AI leader again
Digital Transformation

Google named Gartner conversational AI leader again

Enterprises are turning to AI agents that can handle complex service requests, raising the stakes for vendors competing on reliability and governance.

By Sean Mitchell • 4 min read • Last month
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Devolutions & Telegraph Ventures back Mizo in AI push
Software-as-a-Service

Devolutions & Telegraph Ventures back Mizo in AI push

The minority stake should help Mizo speed up AI ticket automation for managed service providers seeking to cut frontline support costs and delays.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Microsoft launches AI sales & service tools in Copilot
Customer Relationship Management

Microsoft launches AI sales & service tools in Copilot

Sales and support teams could cut admin time as Microsoft embeds generative AI into Outlook, Teams and Dynamics 365 for routine customer work.

By Mark Tarre • 4 min read • Last month
Scaling globally requires more than cloud capacity
Software-as-a-Service

Scaling globally requires more than cloud capacity

Tech firms risk costly expansion failures if they copy a global playbook without adapting products, payments and support to local markets.

By Miranda Guliashvili • 6 min read • Last month
Airties acquires Aprecomm to expand in emerging markets
Software-as-a-Service

Airties acquires Aprecomm to expand in emerging markets

The combined software business will target faster-growing broadband operators in Asia-Pacific and South America, with closing due in 2026.

By Sofiah Nichole Salivio • 4 min read • Last month
Esmo marks 25 years with Germany, China & Taiwan expansion
High Performance Computing

Esmo marks 25 years with Germany, China & Taiwan expansion

Long-standing chipmaker ties are set to deepen as the supplier adds manufacturing and support capacity across three key semiconductor hubs.

By Sofiah Nichole Salivio • 4 min read • Last month
DevRev launches Enterprise-Bench for enterprise AI agents
Software-as-a-Service

DevRev launches Enterprise-Bench for enterprise AI agents

Businesses face a tougher test for AI agents as DevRev's new benchmark measures accuracy, cost and access controls in enterprise settings.

By Mark Tarre • 5 min read • Last month
Most CX leaders see little AI impact, despite spend
Digital Transformation

Most CX leaders see little AI impact, despite spend

Most firms are still increasing AI budgets, even as 57% of CX leaders say the technology has delivered little or no impact on operations.

By Sean Mitchell • 4 min read • Last month
Powertec wins Nextivity APAC award for fourth year
Partner Programmes

Powertec wins Nextivity APAC award for fourth year

Demand for indoor mobile coverage is rising across Asia-Pacific as organisations seek more reliable communications inside large facilities.

By Sean Mitchell • 3 min read • Last month
OpenAI launches GPT-Live for ChatGPT Voice globally
AI Ethics & Governance

OpenAI launches GPT-Live for ChatGPT Voice globally

ChatGPT users worldwide will get more natural spoken exchanges, as the new full-duplex system listens and talks at the same time.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Customer Support stories

TBC Uzbekistan wins four Euromoney awards for excellence
Fintech

TBC Uzbekistan wins four Euromoney awards for excellence

Broadening its appeal beyond consumer banking, the lender has surpassed 6 million monthly users as digital adoption accelerates in Uzbekistan.

By Sofiah Nichole Salivio • 4 min read • Last month
Creditspring tops GBP £1 billion in loan disbursements
Fintech

Creditspring tops GBP £1 billion in loan disbursements

Households squeezed by higher costs are turning to fixed-fee borrowing, helping the lender pass GBP £1 billion in loans.

By Karen Joy Bacudo • 4 min read • Last month
TCS opens Gemini Experience Centre in Kolkata for AI
Digital Transformation

TCS opens Gemini Experience Centre in Kolkata for AI

The centre is aimed at helping consumer firms turn AI pilots into operational tools for retail, travel and supply-chain tasks.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Crescendo appoints Andy Lee as Chief Executive Officer
Software-as-a-Service

Crescendo appoints Andy Lee as Chief Executive Officer

The move signals a push to win larger enterprise clients as the company seeks to replace fragmented customer service systems with AI-native software.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian tech leaders hail AI shift to core business
Digital Transformation

Australian tech leaders hail AI shift to core business

Australian firms are increasingly using AI in day-to-day operations, with leaders saying data quality and human oversight now matter more than pilot projects.

By Sofiah Nichole Salivio • 4 min read • Last month
Uswitch awards 13 broadband providers excellence mark
Gaming

Uswitch awards 13 broadband providers excellence mark

More households can now access full fibre, as the scheme expands to spotlight lesser-known networks with stronger customer trust and service checks.

By Joseph Gabriel Lagonsin • 4 min read • Last month