Customer engagement Stories - Page 16

Global Stories

Customer engagement stories

Personetics & Atomic partner on in-app deposit switching

Banks will be able to prompt customers to switch salary payments and bills inside their apps, aiming to boost deposit growth and track uptake.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026

Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026

EduTech

Databricks to invest USD $850 million in UK expansion

The expansion will more than double Databricks’ UK and Ireland headcount as it courts AI talent and deepens ties with major customers.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026

Digital Transformation

Smart Communications appoints Satish Shenoy as partner chief

The appointment is aimed at expanding Smart Communications' partner network to speed growth in regulated-industry markets and widen customer reach.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 31st Mar 2026

Data Analytics

Apple launches Business platform to streamline company tools

Businesses can now manage devices, branding and customer listings from one Apple platform, as the company retires two separate services worldwide.

By Sean Mitchell • 3 min read • Mon, 30th Mar 2026

Software-as-a-Service

Hapana rebuilds fitness platform after USD $7.25 million

Fitness operators may see less admin as Hapana rolls out a rebuilt, AI-enabled platform after its recent funding boost.

By Mark Tarre • 4 min read • Thu, 26th Mar 2026

Digital Transformation

Klaviyo unveils AI Composer for marketing campaigns

Klaviyo has launched Composer, an AI tool that drafts data-driven marketing campaigns from plain-language prompts, now in private beta.

By Mark Tarre • 4 min read • Wed, 25th Mar 2026

Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Unified Communications

Zoom showcases AI tools for APAC SMBs in daily work

Zoom says APAC small firms are moving AI from pilots to daily workflows, boosting productivity while trying to avoid new complexity.

By Mark Tarre • 5 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer engagement stories

Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026

Gaming

Neuphonic & Rapport launch real-time digital humans

Running on standard CPUs, the on-device system could make lifelike avatars practical for games, training and virtual assistants at scale.

By Sofiah Nichole Salivio • 4 min read • Thu, 2nd Apr 2026

Digital Transformation

RBC partners with Hopper to update Avion Rewards Travel

Avion Rewards members will soon get a new booking portal with flexible point redemptions and pricing tools as RBC shifts travel tech to Hopper.

By Karen Joy Bacudo • 4 min read • Thu, 2nd Apr 2026

Digital Transformation

Loyalty association launches AI & behaviour courses

Businesses under pressure to prove loyalty returns will get new training on AI shopping tools, customer behaviour and program profitability.

By Sean Mitchell • 4 min read • Wed, 1st Apr 2026

Digital Transformation

PMT wins Nextivity Elite Partner status in Australia

The recognition should help Australian businesses bolster indoor mobile coverage as PMT takes on more nationwide projects across retail, logistics and offices.

By Mark Tarre • 4 min read • Tue, 31st Mar 2026

Unified Communications

SquadStack AI Adds Visual Intelligence to Sales Calls

Redundant questions could fall as voice AI starts using product images and listing data to tailor sales calls before they begin.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 27th Mar 2026

Customer Experience

Infobip Startup Tribe backs UK startups with credits

UK startups can tap about GBP £45,000 in credits and mentoring as the five-year-old programme helps them avoid building communications systems from scratch.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026