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Customer data stories

IKEA New Zealand launches rewards for Family members
Customer Relationship Management

IKEA New Zealand launches rewards for Family members

The new scheme rewards shopping and app use, as IKEA New Zealand seeks to deepen loyalty in one of its fastest-growing markets.

By Sean Mitchell • 3 min read • 3 days ago

Global Stories

Customer data stories

Gallagher's Corey Russell wins Security Innovator award
Digital Transformation

Gallagher's Corey Russell wins Security Innovator award

The award spotlights a migration tool that could cut time, cost and errors for customers replacing ageing access control systems.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Thomson Reuters unveils in-house AI model for lawyers
Software-as-a-Service

Thomson Reuters unveils in-house AI model for lawyers

The in-house system is now the default in CoCounsel Legal, as Thomson Reuters seeks tighter control over accuracy and cost in high-stakes work.

By Sean Mitchell • 4 min read • 3 days ago
How to prevent fake signups on your Shopify store
Data Protection

How to prevent fake signups on your Shopify store

Fake addresses are inflating discount redemptions and weakening email deliverability, costing merchants margin and trust in their data.

By Edmund Ng • 6 min read • 3 days ago
Bedrock Data launches AI agent data loss prevention
Data Protection

Bedrock Data launches AI agent data loss prevention

Many AI agents can already reach far more sensitive corporate data than staff, prompting Bedrock Data to add real-time access controls.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Cybercriminals shift from ransomware to data theft
Software-as-a-Service

Cybercriminals shift from ransomware to data theft

Organisations face a growing risk of silent data theft as criminals exploit cloud identities and credentials for extortion instead of encryption.

By Mark Tarre • 4 min read • Last week
Experian & Audiences back first-party data activation
Software-as-a-Service

Experian & Audiences back first-party data activation

Brands are struggling to turn customer records into ad audiences, as tighter privacy rules and fragmented platforms slow activation.

By Mark Tarre • 4 min read • Last week
1Password launches privileged access tools for AI agents
Data Protection

1Password launches privileged access tools for AI agents

The new platform aims to cut breach risk as firms let AI agents use more systems, with 40% of developers leaving their access in place.

By Sean Mitchell • 4 min read • Last week
Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • Last week

Stories from Other Regions

Customer data stories

New UK Critical Third Party regime: why this is only the beginning for financial institutions
Software-as-a-Service

New UK Critical Third Party regime: why this is only the beginning for financial institutions

Financial institutions still face hidden fourth-party risks even after Microsoft, Google Cloud, AWS and Oracle were designated as critical providers.

By Wayne Scott • 5 min read • Last week
World Fintech Day spotlights trusted data in India and EMEA
Data Protection

World Fintech Day spotlights trusted data in India and EMEA

Growth in India and the Gulf is exposing weak customer data, with inaccurate records slowing onboarding, payments and fraud checks.

By Bobby Joseph • 5 min read • Last week
Origin Energy probes alleged cyber incident over data
Data Protection

Origin Energy probes alleged cyber incident over data

Customers face heightened scam risks as Origin Energy investigates claims that a hacker accessed two million records and alerted regulators.

By Mark Tarre • 4 min read • Last week
Australia breach costs hit AUD $4.22 million, IBM says
Data Protection

Australia breach costs hit AUD $4.22 million, IBM says

Malicious attacks are growing costlier as AI-generated elements feature in nearly a third of incidents, IBM's study found.

By Sean Mitchell • 3 min read • Last week
Asia's agentic AI in banking: Trusted data will decide who wins
Customer Experience

Asia's agentic AI in banking: Trusted data will decide who wins

Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.

By Edmund Ng • 5 min read • Last week
Stagwell acquires QStrauss to boost Adobe capabilities
Software-as-a-Service

Stagwell acquires QStrauss to boost Adobe capabilities

Clients across Latin America should gain broader access to Adobe implementation support as Stagwell deepens its digital transformation push.

By Sean Mitchell • 3 min read • Last week
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Last week
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Last week