InfrastructureNews New Zealand - Aotearoa's infrastructure news for industry decision-makers
New Zealand

Conversational AI Stories

Kiwi Stories

Conversational AI stories

Global Stories

Conversational AI stories

Amex GBT adds AI tools across business travel platforms now
Data Analytics

Amex GBT adds AI tools across business travel platforms now

Travel managers will get real-time programme visibility and travellers more self-service options as Amex GBT broadens AI across its products.

By Sean Mitchell • 4 min read • 2 days ago
Guidewire launches Qusar with AI agents for insurers
Data Protection

Guidewire launches Qusar with AI agents for insurers

The new release lets insurers automate claims and underwriting tasks inside their existing systems, while keeping data access and compliance controls in house.

By Sean Mitchell • 4 min read • 2 days ago
Guidewire launches AI agent framework for insurers
Software-as-a-Service

Guidewire launches AI agent framework for insurers

Insurers could speed up claims and underwriting work as the new framework embeds AI agents into core policy systems while keeping compliance controls.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
AI voices beat humans on emotion in Askable benchmark
Artificial Intelligence

AI voices beat humans on emotion in Askable benchmark

Listeners preferred emotion and clarity over human likeness, with Google's Gemini 3.1 Flash Voice ranking ahead of a real recording.

By Sean Mitchell • 4 min read • 3 days ago
Epicor launches Prism AI agents in ANZ ERP markets
Manufacturing

Epicor launches Prism AI agents in ANZ ERP markets

Manufacturers and distributors in Australia and New Zealand will gain conversational access to ERP data as Epicor targets labour and supply chain pressures.

By Sean Mitchell • 4 min read • Last week
Pattern adds ChatGPT ads to its marketing platform
Marketing Technologies

Pattern adds ChatGPT ads to its marketing platform

Brands will be able to buy placements in ChatGPT through Pattern, as shopping discovery moves from search engines towards AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AI assistants reshape Black Friday shopping choices
Data Analytics

AI assistants reshape Black Friday shopping choices

Retailers risk missing Black Friday shoppers as AI tools increasingly narrow product choices before customers reach a website.

By Mark Tarre • 7 min read • Last week
Amex GBT launches Claude AI connector for bookings
Digital Transformation

Amex GBT launches Claude AI connector for bookings

Business travellers can now book policy-compliant flights and hotels inside Claude, as Amex GBT pushes AI agents from search to transactions.

By Joseph Gabriel Lagonsin • 4 min read • Last week
G2A rolls out AI support agent Dave to sellers worldwide
Software-as-a-Service

G2A rolls out AI support agent Dave to sellers worldwide

Sellers on G2A's marketplace can now handle support surges more quickly as the AI tool has cut human intervention on cases by up to 30%.

By Sofiah Nichole Salivio • 3 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Bloomberg to acquire Canoe Intelligence for private data
Fintech

Bloomberg to acquire Canoe Intelligence for private data

The takeover will give institutional investors a single workflow for analysing exposures and risk across public and private assets.

By Mark Tarre • 4 min read • Last week
UK parents worry children turn to AI for companionship
Generative AI

UK parents worry children turn to AI for companionship

More than a third of UK parents say children are using AI for conversation or emotional support, raising fears over online safety.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last week
Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last week
Ottawa opens AI transparency consultation on labelling
Data Protection

Ottawa opens AI transparency consultation on labelling

Canadians could soon get clearer warnings on chatbots and synthetic content as Ottawa weighs rules to track serious AI incidents and agentic tools.

By Jake MacAndrew • 3 min read • Last week
Ansarada upgrades AiDA for prompt-first dealmaking
Software-as-a-Service

Ansarada upgrades AiDA for prompt-first dealmaking

Deal teams can now query sensitive transaction data without leaving Ansarada's secure environment, as the platform adds prompt-first AI tools.

By Sean Mitchell • 3 min read • Last week
Fed gov leads cross tasman digital maturity ranking
Digital Transformation

Fed gov leads cross tasman digital maturity ranking

Federal digital controls are reshaping technology spending and services, with Canberra scoring 88.3 to outpace New South Wales by almost 15 points.

By Sean Mitchell • 4 min read • Last month