Chatbots stories
More than one third of customers are not impressed with their customer experience, while 83% say they've had at least one issue when interacting with a company.
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.
CA Technologies is working on IoT and AI research to prevent creeping bias and improve the portability of the benefits of deep learning.
AI could bring enormous value to marketing as an enabler that helps people, not one that takes away their jobs.
Bots today have access to mission-critical systems, applications and data, just like any other user within the organisation.
Lenovo's AI initiatives include the launch of Lenovo Intelligent Computing Orchestration (LiCO) to simplify AI model development. #AI #Lenovo.
The Warehouse has dipped its toes into neural networking and artificial intelligence to make it easier for customers to 'Snap and Shop'.
HubSpot appoints former Google Cloud leader Shahid Nizami as managing director for Asia Pacific. He will be based in Singapore.
SAP Cloud Platform will be available through AWS Asia Pacific (Sydney) region to allow local users easier access to SAP's cloud solutions.
Recently I had the opportunity to discuss the implications and implementations of AI within enterprise with Bluewolf ANZ MD Gavin Diamond.
Coming on the heels of a similar announcement from its biggest rival, Vodafone NZ hopes to achieve its Digital Vodafone 2021 program with IBM.
Companies are increasingly using chatbots in their mobile apps to enhance customer service and improve the overall customer experience.
Ticketek CTO, Matt Cudworth, discusses the company's migration to the cloud and how they handle peak traffic events.
Vodafone has announced its upcoming Vodafone xone class of 2018, as it gets set to take nine of New Zealand's best tech-based startups global.
Cove Insurance has claimed it's first to sell insurance via a chatbot currently in private beta mode, and the tech looks promising.
Developments in AI technologies like ML and natural language processing will strengthen the connection between IT teams and their organisation.
The insurance market is benefitting from new technology, with traditional firms embracing advanced technologies.
As AI and bots revolutionise customer service, businesses must update infrastructures and train staff to harness this tech effectively. Here's how.
A new survey from Mitel shows that businesses' customer experience isn't as good as they think - but tech could be a big part of the solution.
SAP has released a range of new products for the future of the enterprise, including expanding its cloud offerings and a new blockchain-aaS solution.
