InfrastructureNews New Zealand - Aotearoa's infrastructure news for industry decision-makers
New Zealand

Chatbots Stories - Page 22

Global Stories

Chatbots stories

AI reshapes banking with Goldman Sachs leading adoption
Generative AI

AI reshapes banking with Goldman Sachs leading adoption

Goldman Sachs is at the forefront of an AI revolution in banking, with a new report revealing 167 AI applications across global banks, shifting industry norms.

By Kaleah Salmon • 3 min read • Mon, 24th Feb 2025
Unlocking the power of speech to humanise AI-driven customer experiences
Customer Experience

Unlocking the power of speech to humanise AI-driven customer experiences

Recent advancements in conversational AI are transforming customer experiences, as brands embrace AI to foster deeper relationships and enhance engagement.

By Christopher Connolly • 5 min read • Mon, 10th Feb 2025
Cloudera unveils RAG Studio for AI without coding skills
Unified Communications

Cloudera unveils RAG Studio for AI without coding skills

Cloudera has unveiled a preview of its Retrieval-Augmented Generation Studio, enabling enterprises to deploy AI chatbots using real-time data without coding.

By Catherine Knowles • 2 min read • Thu, 19th Dec 2024
GenAI in action: Transforming APAC business functions to deliver superior customer experiences
Digital Transformation

GenAI in action: Transforming APAC business functions to deliver superior customer experiences

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

By Harsha Solanki • 4 min read • Thu, 19th Dec 2024
Sinch predicts personalised, secure shopping trends for 2024
Customer Experience

Sinch predicts personalised, secure shopping trends for 2024

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Pure Storage unveils GenAI Pod with NVIDIA certification
Storage

Pure Storage unveils GenAI Pod with NVIDIA certification

Pure Storage has unveiled its GenAI Pod, a full-stack solution for AI projects, while also securing NVIDIA DGX SuperPOD certification for its FlashBlade//S500.

By Melania Watson • 3 min read • Tue, 19th Nov 2024
Snowflake unveils AI advancements for enterprise efficiency
Digital Transformation

Snowflake unveils AI advancements for enterprise efficiency

Snowflake has unveiled AI advancements aimed at enhancing enterprise data processing, enabling rapid deployment of trusted conversational applications.

By Shannon Williams • 3 min read • Fri, 15th Nov 2024
Red Hat enhances developer hub with new AI templates
Open source

Red Hat enhances developer hub with new AI templates

Red Hat has unveiled significant updates to its Developer Hub, enhancing support for AI application development for over 20,000 developers since its 2024 launch.

By Catherine Knowles • 3 min read • Thu, 14th Nov 2024
AI integration to redefine Australian business by 2025
Customer Experience

AI integration to redefine Australian business by 2025

Zetaris forecasts 2025 as the year of 'Automation of Everything', urging Australian businesses to rethink strategies amid rising geopolitical uncertainties.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
Salesforce unveils Agentforce to revolutionise AI agents
Customer Experience

Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.

By Kaleah Salmon • 4 min read • Tue, 5th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024

Stories from Other Regions

Chatbots stories

Generative AI boosts customer service, says Capgemini study
Customer Experience

Generative AI boosts customer service, says Capgemini study

A new Capgemini study reveals customer satisfaction in the UK is low, with just 45% satisfied, despite the potential of generative AI to improve service quality.

By Catherine Knowles • 3 min read • Fri, 14th Mar 2025
Salesforce report: AI boosts revenue for Singaporean SMBs
Marketing Technologies

Salesforce report: AI boosts revenue for Singaporean SMBs

Salesforce's latest report reveals that 94% of small and medium-sized businesses in Singapore are leveraging AI for growth amid rising technology complexities.

By Kaleah Salmon • 3 min read • Fri, 10th Jan 2025
Australians embrace AI chatbots for holiday shopping
Customer Experience

Australians embrace AI chatbots for holiday shopping

Research reveals that nearly a third of Australian consumers now prefer AI chatbots for holiday shopping, embracing the tech across all age groups.

By Shannon Williams • 3 min read • Thu, 19th Dec 2024
Study reveals UK consumers' mixed views on AI in retail
Customer Experience

Study reveals UK consumers' mixed views on AI in retail

A Zoho Survey reveals over half of consumers believe AI personalisation in retail has no impact, highlighting a crucial need for improved engagement.

By Melania Watson • 3 min read • Fri, 22nd Nov 2024
CommBox secures funding for AI expansion in Europe
Data Protection

CommBox secures funding for AI expansion in Europe

CommBox has raised GBP £12.3 million from PSG Equity to boost its AI technologies and expand its operations into new markets.

By Catherine Knowles • 3 min read • Wed, 20th Nov 2024
AI chatbots in Australia need human touch for empathy
Customer Experience

AI chatbots in Australia need human touch for empathy

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

By Shannon Williams • 3 min read • Thu, 7th Nov 2024
8Squad paper reveals tech solutions for service backlogs
Customer Experience

8Squad paper reveals tech solutions for service backlogs

A White Paper by 8Squad proposes tech solutions to tackle service backlogs in government, enhancing efficiency for vulnerable Australians.

By Imee Dequito • 3 min read • Thu, 31st Oct 2024