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EU AI Act pushes firms towards stronger governance
Data Protection

EU AI Act pushes firms towards stronger governance

New transparency rules will force customer-facing AI tools to disclose themselves, while banks and SMBs face tougher oversight of models and data.

By Sofiah Nichole Salivio • 6 min read • Last week
Cowbell launches OMNI AI system for specialty insurance
Software-as-a-Service

Cowbell launches OMNI AI system for specialty insurance

Eligible quotes for small firms can now be issued in minutes, as the insurer says AI is helping speed underwriting and product rollouts.

By Sofiah Nichole Salivio • 4 min read • Last week
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Last week
Algolia adds guardrails for fashion AI shopping tools
Software-as-a-Service

Algolia adds guardrails for fashion AI shopping tools

Fashion retailers can now curb costly AI shopping errors as Algolia adds guardrails tied to live stock, prices and business rules.

By Sean Mitchell • 4 min read • Last week
Global fintech market set to hit USD $1.5tn by 2034
Fintech

Global fintech market set to hit USD $1.5tn by 2034

Digital payments, AI and open banking are set to propel the sector to USD $1,533.29 billion by 2034, the report says.

By Karen Joy Bacudo • 3 min read • Last week
Adobe adds AI discovery tools to Commerce catalogue
Marketing Technologies

Adobe adds AI discovery tools to Commerce catalogue

AI shopping tools are getting richer product data as Adobe Commerce exposes catalogues to chatbots, aiming to improve discovery and accuracy.

By Sean Mitchell • 4 min read • Last week
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Chatbots stories

Australian fintechs warn of tougher AI & payments scrutiny
Fintech

Australian fintechs warn of tougher AI & payments scrutiny

Rising regulatory pressure could force banks, merchants and payment firms to tighten controls on AI and card costs as Australia reforms payments.

By Sofiah Nichole Salivio • 5 min read • Last week
Sharesight warns investors against AI tax calculations
Data Protection

Sharesight warns investors against AI tax calculations

Investors risk misreporting gains, offsets and foreign income if they rely on chatbots instead of current Australian tax rules and records.

By Sean Mitchell • 4 min read • Last week
Servicely says AI cuts finance billing time by 92%
Software-as-a-Service

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Last week
UK parents worry children turn to AI for companionship
Generative AI

UK parents worry children turn to AI for companionship

More than a third of UK parents say children are using AI for conversation or emotional support, raising fears over online safety.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Brivo launches AI Week to show practical security uses
Software-as-a-Service

Brivo launches AI Week to show practical security uses

Security buyers are being given concrete AI workflows and tools as Brivo seeks to show how quickly the technology can improve operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
DBS adds agentic AI to virtual assistants for customers
Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last week
Babeltext expands translation platform to 249 languages
Software-as-a-Service

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Last week
Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last week
Ottawa opens AI transparency consultation on labelling
Data Protection

Ottawa opens AI transparency consultation on labelling

Canadians could soon get clearer warnings on chatbots and synthetic content as Ottawa weighs rules to track serious AI incidents and agentic tools.

By Jake MacAndrew • 3 min read • Last week
Shadow AI upends Australian workplaces as firms catch up
Software-as-a-Service

Shadow AI upends Australian workplaces as firms catch up

Australian firms are racing to curb shadow AI use after staff began sharing confidential data with unsanctioned tools.

By Corp IT • 4 min read • Last week