Change Management stories
Lancom Technology has secured Microsoft's Modern Work Enterprise status, recognising its capability to deliver Microsoft 365 at scale.
Gamma is urging organisations to prioritise quick CX wins, reducing customer friction and risk while building momentum for longer-term change.
Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.
PagerDuty links Anthropic, Cursor and LangChain to expand its AI ops ecosystem, boosting incident response across modern software stacks.
Arcadian Digital backs small, tightly scoped AI projects solving real business problems over hype-fuelled, grandiose rollouts.
Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.
Fairview selects Workday to overhaul HR, finance and supply chain in a multi-year move to a single AI-enabled operations platform.
Avalara opens registration for virtual event Avalara NEXT 2026, spotlighting “agentic” always-on tax and compliance automation for builders.
Qualys has launched an AI-driven Patch Reliability Score, helping IT and security teams gauge software update risk before mass rollout.
Herbert Smith Freehills Kramer selects Legora as its firmwide AI platform, boosting drafting tools and launching a new client collaboration portal.
Mental health charity Mind brings data integration in-house with SnapLogic, building AI-ready pipelines and cutting risk and delivery times.
Irish bosses are warier of AI risks than peers in the UK, Germany and France, with cybersecurity and job fears driving cautious adoption.
Specialised AI is set to transform Australian enterprise networks, outgunning generic tools in resilience, reliability and local relevance.
EY has launched an AI Academy in Australia to upskill workers, standardise everyday AI use and tighten governance across organisations.
Irish directors embrace AI tools at pace, but most admit they lack strategies and understanding of looming national rules on governance.
Co-op signs five-year VoCoVo deal to roll out upgraded S5 Pro headsets to 2,300 UK stores, boosting safety and service on the shop floor.
Virtualplatform adds SD-WAN underlay orchestration, giving multi-site enterprises unified carrier management and clearer network visibility.
Australian firms' slow, piecemeal AI adoption risks wasted investment and lost ground to faster-moving global rivals, TP leaders warn.
AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.
'Good enough' voice tools quietly drain time, frustrate staff and erode service, as hidden frictions multiply across calls, teams and offices.