Written by Peter Hughes
Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.
The speed of artificial intelligence (AI) development - particularly generative AI - has caught most regulators and businesses around the world off guard.
Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.
The introduction of UCaaS is revolutionizing customer service, providing greater visibility and reporting on call status and metrics.
Despite the benefits of remote work, the office will continue to play a key role in how businesses operate in the future.
